Privacy Policy

We value the security of your personal information and privacy. This policy explains how the INSNEX website processes personal information when providing accounts, community features, downloads, service applications and other functions.

1. Scope and personal information processor

This policy applies to the INSNEX official website and the account, community, software and document download, service application and online interaction functions it provides directly. The personal information processor is Insnex Technologies Co., Ltd. Third-party websites and services are governed by their own rules.

2. Information we process

Account information: mobile number, email address, display name, encrypted password credentials and login status.
Business information: name, company, industry, product requirements, application details, uploaded attachments and processing records.
Community content: posts, comments, images, likes, bookmarks and reports you submit.
Device information and logs: IP address, browser and device information, access times, pages visited, errors and security logs.
Interaction content: questions and context you voluntarily submit to the online assistant or support staff.

We collect only information necessary for clearly defined functions. Where information is optional, we will seek to indicate this clearly.

3. Purposes and grounds for processing

We process information to create and maintain accounts, fulfil services you request, provide downloads, handle enquiries and trials, maintain community order, protect network and account security, troubleshoot problems and comply with legal obligations. Grounds for processing include consent, necessity for entering into or performing a contract, compliance with legal obligations and other circumstances permitted by law. For sensitive personal information, we will provide separate notice and obtain separate consent where processing is genuinely necessary and strict safeguards are in place.

4. Cookies and local storage

The website may use cookies or browser local storage to maintain login status, save necessary preferences, protect security and analyse service stability. You may clear or restrict such data through your browser, but some login and personalisation functions may then be unavailable.

5. Entrusted processing, sharing and disclosure

To provide cloud storage, email, SMS, network security and infrastructure services, we may entrust qualified suppliers with processing necessary information and contractually restrict their purposes, duration of processing and security responsibilities. We will not provide your information to other personal information processors or disclose it publicly except in circumstances permitted by law, such as obtaining your separate consent, performing contracts or legal obligations, or responding to emergencies.

6. Cross-border processing

At present, information collected within the People’s Republic of China is, in principle, stored within its territory. If overseas transfers become necessary in the future, we will complete legally required procedures such as security assessments, certification or standard contracts, and fulfil obligations including notification and obtaining separate consent.

7. Retention and security

We retain information only for the shortest period necessary to achieve the processing purposes, unless laws or regulations require otherwise. On expiry, information will be deleted or anonymised. We use reasonable measures including access control, encryption, log auditing, backups and security monitoring. However, internet services cannot be absolutely secure. If an incident may harm your rights or interests, we will take remedial action and provide notification as required by law.

8. Your rights

Under the law, you have rights to be informed, make decisions, restrict or refuse processing, and access, copy, correct, supplement and delete personal information. You may also withdraw consent, close your account or request an explanation of processing rules. Some requests may be restricted due to legal obligations, security, evidentiary requirements or the lawful rights and interests of others.

9. Minors

This website is primarily intended for businesses and professional users with full capacity for civil conduct. Minors under fourteen must not submit personal information without their guardian’s consent. If we discover information collected in error, we will delete it as soon as possible in accordance with the law.

10. Updates and contact

If functions, processing methods or legal requirements change materially, we will update this policy and provide reasonable notice, such as an on-page notification. Where processing purposes, methods or categories of information change materially, we will obtain consent again as required by law.

If you have questions, comments or requests concerning your rights, please email service@insnex.com. We will verify your identity and handle your request in accordance with the law.

11. Principal legal bases

This document was prepared primarily on the basis of the following laws and regulations currently in force: